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Agility Services offers the professional, enterprise-level features and functionality you need to be more efficient and productive, provide better service to your customers, and free your business from geographic constraints.
| Basic Features | |
| Local Numbers: | Local phone numbers in over 150 US area codes |
| Toll Free Numbers: | Make it easy for customers to contact you and save money |
| Virtual Numbers: | Portray a local phone presence by using local numbers in other geographical locations |
| International Virtual Numbers: | Local numbers in over 30 countries |
| Unlimited Calling: | Unlimited local and long distance minutes on any given extension |
| Metered Calling: | Billed based on minute usage for low usage situations |
| Local Number Portability (LNP): | Keep an existing phone number by porting it from the current provider |
| Directory Assistance (411) | |
| Emergency Service (911) | |
| Calling Features | |
| Caller ID/On Call Waiting: | Know who's calling before you answer |
| Call Forwarding: | Don't miss any calls. Redirect calls to your mobile or other phone |
| Call Hold: | Easily put a call on hold while you answer another call |
| Call Transfer: | Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly |
| Call Conference (Three-way calling): | Add a second outgoing call to an already connected call |
| Call Waiting: | When you're on a call, you'll be notified when someone else is trying to call |
| Do Not Disturb: | Callers go directly to voicemail when you don't want to be disturbed |
| Call Logs: | Detailed call records by extension or account |
| Voicemail Features | |
| Password Protected : | Prevent unauthorized access to voicemail with password protection |
| Voicemail Greeting Options: | Unavailable / Busy / Employee's Name |
| Voicemail to Email: | Receive voicemail as a .wav file attached to email |
| Remote Access: | Check voicemail through web interface . |
| Multiple Mail folders: | The ability to organize and save old emails . |
| Visual Waiting Indicator : | Works with the IP phones message indicator light. |
| Inbox Features | |
| Single Unified Inbox Access: | Manage your voice, fax, and email messages from a single inbox in your email client. |
| All Message Types Supported: | Voice, fax, and email messages |
| Access Deleted Items: | Recover deleted voice and fax items from your mail inbox |
| Auto Attendant Features | |
| Day and Night Mode Schedule: | Create different greetings according to time of day and day of week |
| Dial-By-Name Directory: | Callers can dial a first or last name to get to the extension they need |
| Virtual Departments: | Set up a call group based on job function |
| Multiple Auto Attendants: | Play different greeting messages on each incoming phone number |
| Import Greetings: | Upload third-party professional greetings to use as auto attendant greetings |
| Advanced Features | |
| Cell Phone integration: | Forward calls to cell phones and use PBX functions from cell phones |
| Softphone Support: | Compatible with the popular Counterpath Softphones |
| Call Groups: | Calls can be forwarded to multiple extensions that will ring simultaneously |
| Follow Me: | Calls can be forwarded to multiple numbers that will ring in a designated sequence |
| Voicemail and Fax to Email: | Allows integration with Microsoft Outlook for sending your voice and fax messages to email |
| Music on Hold: | Plays music/message for callers when they are on hold |
| Conference Bridge: | Set up a conference call with up to 30 people using a pre-assigned call-in number |
| Hunt Groups: | Calls search for the next available extension among a predetermined group |
| Call Flip: | Seamlessly transfer your calls to a cell phone to take a conversation on-the-go |
| Basic Call Center Features: | Incoming calls are placed in a queue until they can be answered |